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Archives for May 2018

Resolving QuickBooks Error 6189, -83

QuickBooks offers a plethora of services for every accounting need and it has been widely appreciated for that. Intuit QuickBooks has made a separate FAQs section just for all the errors so that if any user faces an error he or she can solve it by themselves or they can contact the reliable QuickBooks Support Phone number to get rid of the error.

QuickBooks Error 6189,-83 error is a part of the QuickBooks 6000 error series. These errors generally show up when you are trying to open your company file. The error consists of two numbers separated by a comma and a message indicating that you are unable to open the company file.

QuickBooks Error -6189, -83

A few examples of error from the -6000 series are:

  • -6176,0
  • -6000,-107
  • -6000,-1076
  • -6010,-100
  • -6138,-105

The solution for the error is given in two different modes of accessing the company file i.e. locally and over the network.

If you are accessing the company file locally then follow these steps to solve the error

Solution 1 : Renaming the .ND and .TLG files

  •  ND and .TLG files are configuration files that allow QuickBooks to gain access to a company file in a network or multi-user environment. If any of these files get damaged or corrupted, you won’t be able to access your company file and also get the error 6189, -83 on your screen. These files are auto-generated when you rescan using the QuickBooks Database Server Manager and open your company file.
  • Look for the folder which contains your company file and open it.
  • Carefully look for the files which have the exact name as your company file but with extensions .ND and .TLG. e.g Royce_services.qbw.nd, Royce_services.tlg
  • Rename both the files and add .OLD at the end of each file name. To rename the file right click on it and then select RENAME. e.g Royce_services.qbw.nd.OLD
  • Go to your home screen and open the QuickBooks using the desktop icon and try to access your company file. If the error still exists then proceed to solution 2.

Solution 2 : Open a Sample Company File

  • Open your QuickBooks.
  • Navigate to No Company Open window and click on Open a Sample File and choose a random company file.
  • If the same error message pops up on your screen then you have to repair your QuickBooks installation files.
  • If the sample file opens, proceed to solution 3. By opening a sample company file we have just tested whether the problem is with your company file or the QuickBooks application.

Solution 3 : Copy the QuickBooks Company File on the Desktop

We are copying the Company file on desktop to check whether the problem lies in the location of the company file. If the company file opens after pasting it on the desktop that will imply that the problem lies in the location of the company file. If the company file still doesn’t open, that will imply that the Company file is damaged.

  • Go to the location of your company file.
  • Look for a file with extension .QBW.
  • Copy the file by pressing the keys Ctrl and “C” on your keyboard simultaneously or right click on the file and click on Copy.
  • Paste the file on your desktop.
  • Go to the No Company Open window in your QuickBooks. Press and hold Ctrl key while opening your QuickBooks to go directly to No Company Open window.
  • Click on Open or restore an existing company and navigate to the file that you have just pasted on your desktop.
  • If the same error still appears on your screen, proceed to solution 4.

Solutions 4 :

It is clear that the problem is not with the location of the file as we tested it in the third solution; we will check if the problem is with your current state of your Company file by restoring a backup copy of the company file. If you face an error while restoring the backup, follow these steps:

  • If your computer is not hosting, open the company file.
  • File menu > Utilities
  • Select the Stop Hosting Multi-User Access.
  • Click on “Yes” under Stop Hosting Multi-User Access window and in the Company File must be closed window.
  • Go to the location of the company file and copy the path of the file and paste it in a notepad file, if the address is more than 200 characters long move the file in a different location.
  • Retry restoring the company file.
  • If the problem remains the same, proceed to solution 5.

Solutions 5 : Restore your Backup by Using ADR

  • Intuit recommends to recover lost data with QuickBooks Auto Data Recovery tool if the company file gets damaged.

If you are trying to access the Company file over a network then follow the below-given solutions.

Solutions 1 : Check if Hosting is turned on, on all workstation

  • QuickBooks recommends having Server/PC to host the company files.
  • Open your QuickBooks.
  • Press F2 on your keyboard to open the Product Information.
  • Search for Local Server Information. Hosting should be turned off.

Solutions 2 :

  • .ND and .TLG files are configuration files that allow QuickBooks to gain access to a company file in a network or multi-user environment. If any of these files get damaged or corrupted, you won’t be able to access your company file and also get the error 6189, -83 on your screen.
  • Look for the folder which contains your company file and open it.
  • Carefully look for the files which have the exact name as your company file but with extensions .ND and .TLG. e.g Royce_services.qbw.nd, Royce_services.tlg
  • Rename both the files and add .OLD at the end of each file name. To rename the file right click on it and then select RENAME. e.g Royce_services.qbw.nd.OLD
  • QuickBooks company files are hosted by Database Server Manager. You should restart the DBSM and rescan the QuickBooks files after you rename the .ND and .TLG files.
  • StartĂ All ProgramsĂ QuickBooksĂ QuickBooks Database Server Manager.
  • Click on Scan Folders tab.
  • Click on Add folder and then click on scan.
  • Look for the company file at the bottom and if it shows, open that file again.
  • Open your QuickBooks and try to open your company file again. If the same error comes on your screen, proceed to solution 3.

Solutions 3 : Open a sample company file locally installed on a workstation

  • By opening a sample company file we will test whether the problem is with your company file or the QuickBooks application. If a sample file doesn’t open, that will imply that QuickBooks installation is damaged.
  • Open your QuickBooks.
  • Navigate to No Company Open window and click on Open a Sample File and choose a random company file.
  • If the same error message pops up on your screen then you have to repair QuickBooks installation files. See: Repair QuickBooks in Windows 8, 7, Vista and XP. If the sample file opens, proceed to solution 4.

Solutions 4 : Open the company file locally

We are opening the file locally to test whether the problem lies in the location of the file or the file itself. If the file opens while it is saved on the desktop, it means the location of the file was damaged or it is “too deep” i.e. it exceeded the file system path limitation.

  • Go to the location of your company file.
  • Look for a file with extension .QBW.
  • Copy the file by pressing the keys Ctrl and “C” on your keyboard simultaneously or right click on the file and click on Copy.
  • Paste the file on your desktop.
  • Go to the No Company Open window in your QuickBooks. Press and hold Ctrl key while opening your QuickBooks to go directly to No Company Open window.
  • Click on Open or restore an existing company and navigate to the file that you have just pasted on your desktop.
  • If the same error still appears on your screen, proceed to solution 5.

Solution 5 : Close all QuickBooks Processes

  • Log in as an Administrator on the server computer.
  • Open up the Task Manager by pressing the Ctrl + Shift + Esc.
  • Select Users to see all the processes started by all users.
  • Select all QuickBooks processes like QBW32.exe, qbupdate.exe, QBDBMgr.exe and then click on End Task.
  • Open the company file in Multi-User mode.
  • If you face the same error, please proceed to solution 6.

Solution 6 : Manually check the Folder Permissions

  • If the folder in which you have saved the company file doesn’t have the right permissions, you might encounter these errors. Check your folder permissions to share company files. Try to open your file again and if you face the same error move on to the solution 7.
  • Configure Firewall ports and Anti-Virus Software
    Some Anti-Virus and firewall block access to certain QuickBooks programs or files. Intuit recommends to configure your firewall ports so that you can access the company file.

If you have followed all the solutions and still not able to access your Company file, do not worry you can dial the QuickBooks Tech Support Number at +1800-778-7614 and describe the problem to the Experts so that they can guide you better.

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QuickBooks Error 6189, 816

Users generally have to face this error when they are trying to open the company file. They get this error message on their screen, “An error occurs when QuickBooks tried to access the company file. (-6189,-816)”

This means that your company file is not accessible. This could happen for a lot of reasons:

  • You are using a file sharing service.
  • If a Company file was recently updated without its transaction file.
  • If another User is accessing the same Company Files on a Single user mode

If you use your QuickBooks in a multi-user environment, make sure of the following things:

  • Using a File sharing service

Intuit doesn’t recommend using a file sharing service like Box.net, SugarSync, Dropbox, or any other service for your QuickBooks company file. These online file sharing services have some utilities which cause problem when used with QuickBooks company files. If you want to stay away from such problems move your company files to a local storage. You can also opt for QuickBooks Online if you want to use QuickBooks from multiple locations.

  • Your data file is not stored on a network drive

Make sure that your company file is not saved on a Network Attached Storage (NAS) device or other removable device. These devices are not appropriate to run QuickBooks Database manager and instances have come up when these devices have caused damage to company files.

QuickBooks Error 6189, 816

Solutions For the Error -6189, 816

 Solution 1) Restart your computer and your server

  • Restart every computer that is used to access the company file
  • Restart the server if you have any data on your server
  • Reopen your QuickBooks Company file and if you still face the same error go to solution 2.

Solution 2) Install the QuickBooks Database Manager on your server

  • Install the QuickBooks Database Manager if you haven’t installed it yet. See. Install, Update and Set up the QuickBooks Database Server Manager. Restart your server.

If even after following both the solutions the problem still exists, you can dial the QuickBooks Tech Support Number at 1800-778-7614 to talk to one of our QuickBooks Experts.

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