This article will be helpful for you if you are facing any issues with your bank’s last reconciliation report. Sometimes, the previous bank reconciliation report shows no information or the cleared transactions appear to be uncleared. When you encounter such errors with a bank reconciliation report, you can refer to this guide to get rid of the errors.

Important tip: Make sure you create a backup of your QB company file before moving to the troubleshooting steps for resolving the reconciliation report.

When You Get The Blank Reports

When you get your bank’s last reconciliation PDF report and see that some of the columns are blank or missing, you have to follow the below-given troubleshooting methods:

Method 1

Change internet preferences in Adobe Acrobat Reader. To make these alterations, you can follow the given steps:

  • Open the Adobe Acrobat Reader and click on the Edit option.
  • Select the Preferences option and then tap on the Internet option.
  • Check the Display PDF in The Browser box. If it is marked, unmark it.
  • Once you make these changes, run the reconciliation report.

In case you still find the same issue with the reconciliation report, you can try to repair or reinstall the Adobe Acrobat Reader.

Method 2

Re-generate the same reconciliation report. Try opening the report for the same account as that reconciliation report might be corrupted or damaged. In case of such type damaged reconciliation reports, you can try the following steps to resolve the issues:

Undo all the last bank reconciliation reports

  • In the Banking section of QuickBooks, click on Reconcile.
  • Go to the Begin Reconcile Window and select the required bank account.
  • Click on Undo Last Reconciliation.
  • Once you click to undo the reconciliation, you will get a popup that asks you to create a backup of your QB company file. You can click on the continue option if you have already created a backup of your company file.
  • Once the process is finished, tap the OK button and re-reconcile the transaction.

When Cleared Transactions Appear As Uncleared

When you enter the wrong future date in the Statement Date field of the Begin Reconciliation window, your reconciliation report may display the cleared transactions as uncleared. Make sure you check the future date in the statement date section to prevent such issues. You can try the following steps as well to get rid of such type of reconciliation report issues.

Method 1

Undo the last bank reconciliation report and then create a new reconciliation report again with the proper future date. To do this,

  • Navigate to the Banking section in QuickBooks, select Reconcile.
  • Go to the Begin Reconcile Window and select the required bank account.
  • Click on Undo Last Reconciliation.
  • Once you click to undo the reconciliation, you will get a popup that asks you to create a backup of your QB company file. You can click on the continue option if you have already created a backup of your company file.
  • Once the process is finished, tap the ok button and re-reconcile the transaction.

Method 2

Make no changes to the bank reconciliation report. Once the statement date is passed, the transactions will be automatically cleared.

When The Starting And The Ending Balances Are Wrong

Sometimes you may face a situation when the starting and the ending balance on the bank reconciliation report appear wrong. Generally, this error occurs due to an incorrect statement date inserted in the reconciliation report, or you have inserted the later reconciliation report in QuickBooks before the current reconciliation report.

Note: QB desktop links the date you insert in the statement date section along with the other reconciliation reports you create in it. The starting or beginning balance is the total sum of all the cleared transactions that contain all the previous dates to the current reconciliation report.

When the reconciliation report has a future date or the ongoing reconciliation has a past date, the transactions always assigned date later than the statement mentioned in the current reconciliation does not get assigned to the starting balance on the reconciliation report. This is because of the ending balance calculated based on the starting balance.

Beginning Balance + Deposits and Other Credits – Checks and Payments = Ending Balance

The ending balance will always be incorrect when the starting balance is wrong, and to resolve this, you can undo the previous reconciliation report.

You can follow the below-given steps to do so:

  • Go to the Banking window in QuickBooks and click on Reconcile.
  • Click on the Begin Reconcile option and select the required bank account.
  • Tap on Undo Last Reconciliation.
  • When you click to undo the reconciliation, a popup will appear that asks you to create a backup of your QB company file. Hit continue if you have already backed up the file.
  • Click ok when the process ends.
  • Ensure the last reconciled on a date has changed to the previous date.
  • Erase all the statement services charges, interest adjustments, and balance adjustments from the register.
  • Process the reconciliation report with accurate dates.

When The Statement Date For The Last Reconciliation Is Wrong:

  • Follow the same steps to undo the reconciliation reports.
  • Erase all the statement services charges, interest adjustments, and balance adjustments from the register.
  • Generate the reconciliation reports in sequence.

When The Report Shows Future Statement Date

Generally, QuickBooks remembers the dates inserted in the previous reconciliation report. The pop up might get displayed that states the future statement date when you try to create a reconciliation report. Hence, until that future date is reached, the report will default to that future date.

Important note: Resetting the last date needs the changes in the previous reconciliation report. You have to undo that.

You have to follow the same steps to undo the changes made to the reconciliation report with the one that has an incorrect date and then processes the reconciliation report creation.

Steps To Fix PDF-related Errors

You may get an error when you try to view the last reconciliation report in QuickBooks. This error usually comes with the following error message:

The Adobe Acrobat/Reader that is running cannot be used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again.

The damaged installation on Adobe Acrobat Reader is the major cause behind this PDF-related error. We suggest contacting Adobe customer service to fix this error.

Contact QuickBooks Technical Services

You can fix all the errors related to QuickBooks Previous Reconciliation Reports with the help of this guide. If you are facing any difficulties while correcting the errors in the last reconciliation reports, you can dial the toll-free QuickBooks Support Phone Number +1-800-366-1468 to avail the technical assistance from the experienced Intuit certified QuickBooks ProAdvisors of Supportforerror.