QuickBooks Error -6000 -77 appears on your screen when you do not have the permission to access the QuickBooks folders. You can try to manually solve the QB Error -6000, -77 manually but we do not recommend it. Even a small mistake can cost you a lot of damage. Why take this risk? Simply call on the toll-free QuickBooks Enterprise Support Phone Number +1-800-778-7614 and let the QuickBooks Experts of supportforerror handle the QuickBooks Error Code -6000, -77 for you.
However, you can go through this detailed article to understand the -6000, -77 error better.
The error message which will appear on your screen is:
“We’re sorry. QuickBooks encountered a problem. Error codes: (-6000, -77).”
How To Fix QuickBooks Error -6000, -77?
There are 5 solutions to fix this QuickBooks Error -6000, -77. Begin from the first solution and check if the error -6000, -77 is fixed. If the qb error -6000, -77 is still on your screen, move on to the next solution. Repeat the same strategy until the error is fixed or you are out of solutions.
Solution 1: Download And Run The QuickBooks File Doctor
QuickBooks Desktop File Doctor is a tool which comes with the QuickBooks 2016 and later versions. If you are using a QuickBooks version released before 2016, get in touch with the QuickBooks ProAdvisors. You can use the QuickBooks File Doctor to diagnose and fix errors or issues with your company file. The tool has a User-friendly User interface and you will not face any problem while using it.
Solution 2: Rename .ND And .TLG files
The .ND and .TLG files are essential for your QuickBooks to work correctly so that you can access the company file(s) in a network or in multi-user mode. If .ND and .TLG files have damage or corruption, you will run into errors like the QuickBooks Error -6189, -83 and QuickBooks Error -6189, 816. We want to rename .ND and .TLG files as that can fix QuickBooks Error -6000, -77 error in many cases. However, renaming these cannot cause any data loss as they are automatically created when you open your company file.
Open the folder in which the Company file is stored.
Default Location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files
Search for the files which have the same name as your company file but with extensions .ND and .TLG.
Example: my_file.qbw.nd, my_file.qbw.tlg
Now, right click on the .nd/.tlg files and choose Rename. Add the word “.old” after the file extension. The file name is changed but the file extension will remain same.
Example: my_file.qbw.nd.OLD, my_file.qbw.tlg.OLD
Solution 3: Use UNC Patch File Name, Not The Mapped Drive
- Press and hold CTRL key and right-click on the QB icon on your desktop.
- Click on Run as Administrator from the drop-down menu.
- Open the No Company Window by pressing and holding the Ctrl key.
- Go to the File menu.
- Go to Open or Restore Company > Open a company file > Next.
- Click on Network in the left pane.
- Head to the location of the Company file.
- Set folder permissions.
- Choose the Company file and click on Open.
Solution 4: Configure Firewall And Security Software
You will encounter errors like the QuickBooks Error -6000, -77 if your firewall blocks Internet access which is essential for specific QuickBooks tools or files. You have the option to update the firewall running on your computer to the latest release which can fix the error. It is also possible to manually configure the firewall.
Solution 5: Recreate The Damaged folder
- Open your computer and go to C drive.
- Create a new folder in your C: drive and name it QBtest.
- Go to the folder where the company file is saved.
- Search for the .qbw file.
- Right-click on the .qbw file and choose Copy from the list.
- Open the QBTest folder, paste the file in the folder.
- Set Windows access permissions to share company files.
- Open QB Desktop and open the file from the QBtest folder.
Get Support For Error Code 6000, 77 Of QuickBooks
The above-given solutions will allow you to fix the QuickBooks Error -6000, -77 manually. If you feel you need any help with the steps or are stuck anywhere, connect with us on the QuickBooks POS Support Phone Number +1-800-778-7614. We can help you in fixing the QuickBooks Error Code -6000, -77 while keeping your data safe.