QuickBooks accounting desktop software is the perfect choice for managing financial and inventory small and mid-sized businesses. It comes loaded with a number of advanced tools and features according to the market trends. Accountants and Bookkeepers all over the globe recommend QuickBooks because of the unmatchable QuickBooks Tech Support Services. You can subscribe to the premium QuickBooks Support Services to get instant solutions for all QuickBooks errors and issues including Unexpected Results When Exporting Accountant’s Changes.

Dial the toll-free QuickBooks Support Number +1888-382-7559 to connect with our team of Intuit certified QuickBooks Experts.

In this article, we will show you how you can manually fix this issue by following some simple troubleshooting steps. So let us dive right in.

Users usually encounter this error while sending the accountant’s changes to your client in QuickBooks Desktop. You can also face this issue when you attempt to export the accountant’s changes or (.QBY) file.

This is a list of errors which you can run into. Make sure you follow the steps given for the particular error which you are encountering:

Error: QuickBooks Is Unable To Display The Accountant’s Changes

You will run into this error while viewing, importing or exporting changes from an Accountant’s Copy.

Note: If you have saved the Accountant’s Changes file in a remote connection then first of all move this file into a local folder prior to exporting. Intuit Data Service support is not available for such issues. Contact our QuickBooks ProAdvisors of Supportforerror.

Solution 1: Delete temporary internet files from Internet Explorer

  • Go to your desktop and double-click on the Internet Explorer icon.
  • Head to the Tools menu in the upper-right corner and click on Internet Options.
  • In case the Tools menu is not displayed, press the Alt key.
  • Go to the General window.
  • Click on the box in front of Temporary Internet Files to mark it.
  • Click on Delete button.

Solution 2: Remove special characters in the Chart of Accounts

Special characters include:

  • Less than (<)
  • Greater than (>)
  • Ampersand (&)
  • Apostrophe (‘)
  • Quotation mark (“)

How to remove special characters?

  • Open QuickBooks.
  • Log in to the QuickBooks company file.
  • Go to the List menu and select Chart of Accounts.
  • Right-click on the account.
  • Choose Edit Account from the drop-down menu.
  • Make all the necessary changes.
  • Choose Save & Close.

Solution 3: Re-convert the Accountant’s Copy (.QBX) and re-enter the changes

  • Open the .QBX file once more for creating a new .QBA
  • Head to the File menu and choose Open or Restore a Company.
  • Tap on the Convert an Accountant’s Copy Transfer File.
  • Click on the Next button.
  • Select the .QBX file and then tap on Open.
  • Choose the location on your local storage device where you wish to save the file.

Note: Select a different location from the original .QBA file.

  • Create new changes to the new Accountant’s Copy again.
  • Now, Export the Accountant’s Changes.

Solution 4: Send and import General Journal Entries

This step is most efficient if most of the changes are recorded using General Journal Entries.

Unable to print or save Accountant’s Changes as PDF

Are you encountering issues while printing or saving the Accountant’s Changes as PDF? These errors or issues imply that the Qbprint.qbp or your PDF converter may be damaged.

Solution 1: Rename the Qbprint.qbp file

Note: Make sure that no files or folders are set to hidden. Search for files using Windows to locate these files in Windows.

  • Head to the folder where you have saved the QBPrint.qbp file.
  • Windows 10, 8.1, 8, 7 and Vista Users: C:\ProgramData\Intuit\QuickBooks 20XX
  • Server 2008 and Server 2012: C:\Program Data\Intuit\QuickBooks year and C:\Users\**remote user**\AppData\Roaming\Intuit\ YEAR VERSION\TSPrinterSettings
  • Right-click on the QBprint.qbp file.
  • Choose Rename from the drop-down menu.
  • Now, Add old at the end of the file name (i.e. QBPrint.qbp.old)
  • Open QuickBooks desktop accounting software from your desktop.
  • Go to the File menu and choose Printer Setup.
  • Select any of the transaction available in the Form Name menu.
  • Click on the OK button.
  • A new QBprint.qbp file will be created.
  • Now, attempt to print any of the transaction again.

Solution 2: Repair the PDF converter

You can refer to the article How to repair the PDF converter in order to repair the tool

If the steps mentioned in that article do not work then move on the next solution.

Solution 3: Rename the MSHTML file

  • Go to your desktop and look for the QB icon.
  • Now, right-click on the QB icon.
  • Choose Open file location from the drop-down menu.
  • Go to the MSHTML.DLL or MICROSOFT.MSHTML.DLL file.
  • Right-click on both the files and choose Rename option from the drop-down menu.
  • Type “OLD” to the front of the file name.
  • For e.g: OLDMYFILE.DLL or OLDQBFILE.MSHTML.DLL.
  • Now, open your QB again and try once more to print or save the accountant’s changes as a PDF file.
  • If you are still encountering issues while exporting the file then head to the next solution or connect with the QuickBooks ProAdvisors.

Solution 5: Completely Uninstall QuickBooks From Your System

  • Read our article on Clean Installing QuickBooks and apply the steps.
  • Try to export the file and if you still run into any error or issue then move on to the next solution.

View/Export Changes For Client Is Grayed Out

We have found out that when the Accountant’s Copy is damaged then the users are unable to export the changes. Also, they can’t click on the View/Export changes for client option as it is grayed out.

Make sure that the extension for the file is .QBA and if it is then restart your QB software. Do not worry if you are still encountering the issue and simply apply the steps given below:

Solution 1: Copy Your file locally

Is your Accountant’s copy file located on a server or external drive? If it is then you must create a copy of the file in a local folder. Now, you can attempt to export the Accountant’s changes. Check if the issue is resolved and if it is not then move on to the next solution.

Solution 2: Troubleshoot the data damage issues

The Intuit certified QuickBooks Experts of supportforerror further noted that if the Company file is damaged then the View/Export Changes for the client will be grayed out. Therefore, you must firstly resolve the data damages. You can either do it manually or connect with the QB Experts by dialing the toll-free QuickBooks Customer Service Phone Number +1888-382-7559.

Solution 3: Recreate the Accountant’s Changes

The QB Experts observed that if the company file had any damage prior to creating an Accountant’s Copy then the only solution is delete the Accountant’s Copy restrictions and recreate a new Accountant’s Copy. Apply the steps given below:

  • Create another Accountant’s Copy.
  • Go to the File menu in your QuickBooks and click on the Send Company File option.
  • Select Accountant’s Copy and click on the Client Activities button.
  • Click on the Send button.

View/Export Changes For Client Windows Is Empty Or Displays Modifications From The Earlier Accountant

  • In case you are able to view the last Accountant’s Copy modifications then it implies that your QB Company file is damaged. We recommend that you resolve the data damages as soon as possible to avoid further problems.
  • If you are getting a blank page then it implies that the XML code on your QB is not functioning properly. XML code is responsible for tracking and maintaining the Accountant’s Changes in the View/Export Changes for Client window. It is not possible to view any modifications if the code is not functioning as it should but the modifications will be temporarily stored in the database. We suggest that connect with the QuickBooks Tech Support Team to resolve this issue or follow the below mentioned solutions.

Solution 1: Refresh The Transactions

  • Open your QuickBooks and head to the Reports section.
  • Now, choose Custom Reports and click on Transaction Details.
  • Open the Filters tab and insert the Entered/Modified.
  • Enter the From date in the respective text field. “From date” is the date when you changed the Accountant’s Copy to an Accountant’s Copy working file.
  • Now, change the To Date to Today’s date.
  • Select the Detail Level filter.
  • Now, look for the Summary only option and click on it.
  • Go to the Current Filter Choices and choose Date.
  • Also, remove Selected Filter.
  • Click on the OK button.
  • A report will appear on your screen which will display all entered and edited transactions since the Accountant’s Copy was converted.
  • View the report and double-click on any transaction. Make some changes in the transaction.
  • Click on the Save & Close option.
  • Repeat the these steps for all the transactions available in the report.
  • Now you can view or export the Accountant’s Changes.

Solution 2: Recreate the Accountant’s Copy

First of all get rid of all the accountant’s copy restrictions. Now, make an Accountant’s Copy again. To do so, apply the below-given steps:

  • Open QB and head to the File section.
  • Now, choose Send Company file.
  • Click on Accountant’s Copy and then select Client Activities.
  • Tap on the Send to Accountant/Save file.
  • Make the changes again and send it to your client.

How To Get QuickBooks Tech Support Services?

We are confident that the above mentioned solutions will resolve Unexpected Results When Exporting Accountant’s Changes (.QBY). However, if you unable to fix the issue by applying the steps given in this blog post or you have any questions for QuickBooks ProAdvisors then dial the toll-free QuickBooks Support Phone Number +1888-382-7559.

If you want to chat with our QB Experts then use the QuickBooks Live Chat option which is visible at the bottom-right corner of your screen.